Terms and Conditions

Last updated: 19 October 2026

Welcome to Arabian Beyond. These Terms and Conditions govern your access to and use of https://arabianbeyond.com/ and any bookings made through our website.

By accessing our website, making a booking, or purchasing any of our services, you agree to these Terms and Conditions. Please read them carefully before proceeding with a booking.

1. About Arabian Beyond

Arabian Beyond provides access to tours, travel experiences, activities, and private airport pickup transfers in the United Arab Emirates.

Through our website, customers can explore available experiences, review service details, and make reservations according to the booking conditions displayed for each product.

For questions regarding these Terms and Conditions, please contact us at info@arabianbeyond.com.

2. Eligibility and Use of the Website

By using our website or making a booking, you confirm that:

• You are legally capable of entering into a binding agreement.

• The information you provide during booking is accurate and complete.

• You will use our website and services for lawful purposes.

• You will not misuse the website, interfere with its operation, or attempt to gain unauthorized access to its systems.

If you make a booking on behalf of another person or group, you are responsible for ensuring that the relevant participants are informed of the applicable booking conditions and requirements.

3. Bookings and Reservations

All bookings are subject to availability and confirmation.

Customers are responsible for reviewing the product description, inclusions, exclusions, schedules, age requirements, participant limits, and other relevant details before completing a reservation.

A booking is considered confirmed once the booking process has been completed successfully and the applicable confirmation has been issued.

Please check your booking confirmation carefully. If any information is incorrect, contact us as soon as possible.

Arabian Beyond reserves the right to correct obvious errors in product descriptions, availability, or pricing, subject to applicable law and any rights arising from an existing confirmed booking.

4. Pricing and Payments

All prices are displayed on the relevant product or booking page. The applicable currency, taxes, fees, and any additional charges will be indicated where relevant during the booking process.

Payment must be completed using the available payment methods presented at checkout unless another arrangement has been expressly agreed upon.

Customers are responsible for ensuring that their payment information is accurate and that sufficient funds are available to complete the transaction.

A booking may not be confirmed if payment is unsuccessful or incomplete.

Any additional services, optional upgrades, or charges not included in the original booking price may incur additional costs, which will be communicated where applicable.

5. Cancellations and Refunds

Cancellation and refund conditions vary by product.

For tours and experiences, the cancellation policy displayed on the relevant booking page applies to that reservation. Customers must review these terms before completing their purchase.

For Dubai airport pickup transfers:

• Cancellations made at least 24 hours before the scheduled pickup qualify for a full refund.

• Cancellations made less than 24 hours before the scheduled pickup are non-refundable.

• Failure to attend the agreed pickup or comply with essential booking arrangements may be treated as a no-show and may be non-refundable.

If Arabian Beyond cancels a confirmed booking and cannot provide a suitable alternative, customers will be eligible for a refund of the amount paid for the affected service, subject to applicable law.

For full details, please refer to our Return and Refund Policy.

Nothing in these Terms and Conditions excludes any consumer rights that cannot lawfully be excluded.

6. Booking Changes

Requests to change booking dates, times, participant details, or selected services are subject to availability and the applicable product terms.

Customers should contact us as early as possible when requesting changes.

Changes are not guaranteed and may result in additional charges or fees where applicable. A change request does not automatically cancel or replace an existing reservation.

7. Dubai Airport Pickup Transfers

Arabian Beyond offers private airport pickup transfers in Dubai, subject to the details specified in the relevant booking.

Customers are responsible for providing accurate information, including:

• Flight number and arrival details, where requested.

• Airport and terminal information.

• Pickup date and time.

• Passenger numbers and luggage requirements.

• A valid contact number or other requested contact information.

Customers must ensure that the selected vehicle is suitable for their party size and luggage requirements.

Our airport transfer bookings are private and are not shared with unrelated passengers.

Customers should follow the pickup instructions provided with their booking and remain reachable using the contact details supplied.

Flight delays, missed flights, incorrect booking details, or failure to communicate relevant changes may affect the provision of the service. Customers should notify us as soon as possible if their travel arrangements change.

Any waiting-time arrangements, grace periods, or additional charges will be governed by the applicable booking details communicated to the customer.

8. Tours, Activities, and Experiences

Each tour or experience may have specific operating conditions, schedules, participant requirements, and restrictions.

Customers are responsible for reviewing the relevant product information before booking and following all reasonable instructions provided for the activity.

Certain experiences may have age, height, weight, fitness, clothing, identification, or other participation requirements. Where applicable, these requirements will be communicated in the relevant product details or booking instructions.

Customers must ensure that all participants meet the stated requirements.

Failure to meet essential participation requirements may result in denied participation where necessary for safety or compliance. Refund eligibility in such circumstances will be determined by the applicable booking terms and relevant law.

Schedules, routes, and activity arrangements may occasionally change due to weather, safety concerns, operational requirements, or circumstances beyond reasonable control.

9. Customer Responsibilities

Customers agree to:

• Provide accurate booking and contact information.

• Arrive at the designated meeting or pickup point on time.

• Follow applicable safety instructions and reasonable operational directions.

• Treat staff, drivers, guides, other customers, and property with respect.

• Comply with applicable UAE laws and regulations.

• Inform us of relevant requirements or circumstances that may affect their participation, where appropriate.

Customers may be held responsible for damage or loss caused by their unlawful conduct, negligence, or intentional actions, subject to applicable law.

10. Safety and Conduct

Participation in tours, activities, and travel experiences may involve inherent risks.

Customers must assess their ability to participate and comply with relevant safety requirements. Activities may be unsuitable for certain individuals due to age, physical limitations, medical restrictions, or other factors specified in the booking conditions.

Arabian Beyond may refuse or discontinue participation where reasonably necessary to address a safety risk, unlawful conduct, or serious disruption.

Any such decision and its consequences will be handled in accordance with the applicable booking terms and relevant law.

Nothing in this section excludes liability that cannot lawfully be excluded.

11. Changes, Disruptions, and Unforeseen Circumstances

Circumstances such as severe weather, government restrictions, road closures, flight disruptions, safety concerns, or other events beyond reasonable control may affect a scheduled service.

Where a booking is affected, Arabian Beyond will communicate relevant information and, where reasonably possible, explore suitable alternatives.

Any cancellation, rescheduling, or refund arising from such circumstances will be handled according to the applicable booking policy and applicable law.

12. Website Content and Intellectual Property

Unless otherwise stated, the content on https://arabianbeyond.com/, including text, branding, graphics, photographs, page layouts, and other materials, is owned by Arabian Beyond or used with permission.

You may access and use this content for personal, non-commercial purposes in connection with browsing or making bookings through our website.

You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior authorization, except where permitted by law.

Product images and descriptions are intended to represent the relevant experience. Where illustrative images are used, the actual experience may vary according to the selected package, location, date, or operating conditions.

13. Third-Party Websites and Services

Our website may contain links to external websites or use third-party services to support functions such as payment processing, booking management, or customer communications.

External websites and services may operate under their own terms and privacy policies.

Arabian Beyond does not control the content or policies of independent external websites. Customers should review the applicable terms and privacy notices when using those services.

This section does not limit any responsibility Arabian Beyond has under applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, Arabian Beyond will not be responsible for indirect or consequential losses arising from the use of our website or services where such exclusion is lawful.

Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, gross negligence where liability cannot lawfully be excluded, death or personal injury where applicable law prohibits such exclusion, or any other liability that cannot legally be limited.

Nothing in these Terms and Conditions removes or restricts any mandatory consumer rights available under applicable law.

15. Privacy and Personal Information

Personal information submitted through our website may be used to process bookings, provide services, communicate with customers, handle payments, and manage customer support.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Customers are responsible for ensuring that information provided for a booking is accurate and that they are authorized to provide information relating to other participants where required.

16. Complaints and Customer Support

If you have a concern about a booking or service, please contact us at info@arabianbeyond.com.

Please include your booking reference, the relevant service details, and a description of the issue so that we can review your request.

We will make reasonable efforts to address complaints and communicate an appropriate response.

17. Governing Law and Disputes

These Terms and Conditions are governed by the applicable laws of the United Arab Emirates, subject to any mandatory consumer protection rules that apply.

Any dispute arising from the use of our website or a booking will be addressed through the competent courts or other dispute-resolution mechanisms determined by applicable law.

Nothing in this section deprives consumers of mandatory legal protections or jurisdictional rights available to them.

18. Changes to These Terms

Arabian Beyond may update these Terms and Conditions from time to time to reflect changes to our services, business practices, or legal requirements.

The updated version will be published on our website with a revised “Last updated” date.

Changes will apply prospectively, subject to applicable law and any rights or obligations arising from bookings already confirmed.

19. Contact Information

For questions about these Terms and Conditions, bookings, or our services, please contact:

Arabian Beyond

Website: https://arabianbeyond.com/

Email: info@arabianbeyond.com

By using our website or making a booking, you acknowledge that you have read and understood these Terms and Conditions, subject to any mandatory rights provided by applicable law.