Politique de remboursement

At Arabian Beyond, we aim to make every booking simple, transparent, and reliable. This Return and Refund Policy explains how cancellations, refunds, and booking changes are handled for tours, experiences, and airport transfer services booked through our website.

1. Cancellations and Refunds

Cancellation terms vary depending on the tour, experience, or service booked. Please review the cancellation policy displayed on the relevant booking page before completing your purchase.

Refund eligibility is determined by the cancellation terms applicable to your specific booking. Where a booking offers free cancellation within a specified period, cancellation requests must be submitted within that period to qualify for a full refund.

2. Dubai Airport Pickup Transfers

For Dubai airport pickup transfers booked through Arabian Beyond, the following cancellation terms apply:

Free cancellation: Cancel at least 24 hours before your scheduled pickup to receive a full refund.
Late cancellations: Cancellations made less than 24 hours before the scheduled pickup are non-refundable.
No-shows: Failure to arrive at the agreed pickup point or provide the necessary information for the service may result in the booking being treated as a no-show and being non-refundable.
Flight delays or changes: Please contact us as soon as possible if your flight details change. We will assess the situation and coordinate the necessary arrangements where possible.

All airport transfer bookings are private, with no shared rides. Refund eligibility is subject to the cancellation terms outlined above and any rights available under applicable law.

3. Tours and Experiences

Each tour and experience has its own cancellation policy, which is displayed on the relevant booking page.

Some bookings may offer free cancellation within a specified period, while others may have different cancellation conditions or be non-refundable.

Customers are responsible for reviewing the applicable cancellation policy before completing their booking. Refunds will be processed according to the terms displayed for the specific tour or experience at the time of booking.

4. Cancellations by Arabian Beyond

If Arabian Beyond cancels a confirmed booking and cannot offer a suitable alternative, customers will be eligible for a refund of the amount paid for the affected service.

If an alternative date or experience is offered, customers may choose whether to accept it or proceed with an eligible refund.

All refunds will be handled in accordance with applicable law.

5. Booking Changes

Requests to change a booking, including the date, time, passenger details, or selected experience, are subject to availability and the applicable booking terms.

Please contact us as early as possible to request a change. Changes are not guaranteed and may involve additional charges or fees, depending on the booking conditions.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, contact us using the details below.

Please include the following information:

Your booking reference number
The name used for the reservation
The tour, experience, or transfer booked
Your scheduled booking date and time
The reason for your request, if applicable

Cancellation requests must be submitted within the applicable cancellation period. We recommend retaining confirmation of your request.

7. Refund Processing

Once a refund is approved, it will be processed to the original payment method wherever possible.

The time required for the funds to appear in your account depends on your payment provider and financial institution. Processing times may vary.

Refund amounts will be calculated according to the cancellation terms applicable to your booking.

8. Exceptional Circumstances

We understand that unexpected circumstances can arise. If an emergency, severe weather, operational disruption, or other exceptional circumstance affects your booking, please contact us as soon as possible.

Requests will be reviewed on a case-by-case basis, subject to the applicable booking terms and relevant legal requirements.